Frequently Asked Questions

Carbon fiber frame repair can be a daunting prospect, but we ensure a simple experience that results in the highest quality repair available. Below are answers to some of the questions you may have, but always feel free to reach out with any questions.

Repair​

Actually, it will be stronger! Additional carbon fiber will be added to the area as part of the repair process, but not so much as to transfer stress elsewhere on the frame. All of our repair processes have been exhaustively lab tested to ensure strength and quality.
Yes! Using ultrasound technology, we carefully map the structure of the repair area to create a framework that allows us to match the manufacturer’s design specifications. We emphasize the importance of balancing strength and stiffness to ensure our repairs will not alter your frame’s ride characteristics.
The short answer is that no two repairs are the same. After you submit your service form we’ll get right back to you with a customized estimate.
Most repairs are completed within one to two weeks of us receiving the frame, depending upon the desired finish. Expedited service is available on select repairs. A turnaround time estimate will be provided in our initial correspondence.
Because our in-depth carbon fiber repair process involves placing your frame in precision jigs as well as in an oven for carefully monitored heat curing, we ask that all parts be removed from the frame.

Ultrasound Inspection

For any incident where the frame has experienced significant force, such as a high speed crash or an incident with a motor vehicle, it’s always a good idea to have the frame inspected for hidden structural damage. Some smaller incidents may also warrant an inspection too, so feel free to reach out and we’ll help you decide the best next steps.

In the hands of a highly trained technician, ultrasound scanning is extremely accurate for locating hidden damage.  We have accumulated thousands of hours of ultrasound scanning time and have even published two research papers and presented at technical conferences on ultrasound technology.

Due to the very tight angles and shapes in carbon bike components, ultrasound has limited reach in this application. For this reason, we don’t offer scanning of wheels, components, or other parts.

Getting Your Frame to Ruckus

After you submit your service form, we’ll send detailed shipping instructions along with your repair estimate. We have been doing this for a long time and have developed the best methods and prices for shipping. We even have a custom online shipping portal that allows creation of an affordable shipping label without upfront payment.
Yes! Our office is open Monday-Friday from 8:00-4:00. Feel free to stop by anytime during those hours.
The best boxes are just large enough to fit the frame and a bit of protective padding. Most bike shops will have either a frame box or a box from a children’s bike. Both work great.

Have more questions? Feel free to email repairs@ruckuscomp.com or call 971-248-0862. We’re here to help! 

Have a broken bike? Start the repair process.​

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